Customers stranded as banks block MTN from banking channels

Customers stranded as banks block MTN from banking channels

A telecom industry official describes the move by the banks as “tyrannical”.

MTN advised its subscribers to seek alternative means of recharging their phones without informing them what the problem was.

“Dear Customer, our bank recharge channels are currently unavailable. Kindly recharge using physical cards. We apologise for the inconvenience. Thank you,” one message read.

Another read: “Please be informed that some of MyCustomers may not be able to purchase airtime and data recharges via banks including MOD and myMTN App.

“Please pacify MyCustomers and educate them to use MTNTopit, MoMo channels, as well as the debit card options on MOD or myMTN App.”

Why the block?

Phone users expressed their frustrations online as the outage lasted throughout Friday.

A top industry official who asked not to be named told PREMIUM TIMES that banks cut off the service to protect their profits. He described the move as “tyrannical”.

“Banks have tried to remove the cost of using USSD, but are willing to cut off subscribers to protect their own fees earned through the channel,” the source said.

“This only has to do with the preservation of bank profits, which are already substantial and growing despite the wider economic conditions.”

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